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Delay in OTPs after December 1 due to new traceability rules? TRAI responds

The Telecom Regulatory Authority of India (TRAI) will enforce its new traceability guidelines starting December 1, 2024. This move aims to bolster consumer protection against spam and fraudulent messages, but it has also raised concerns about potential delays in critical communication like One-Time Passwords (OTPs).
Here’s what you need to know:
The traceability guidelines mandate telecom operators and messaging service providers to verify the origin and authenticity of each message.
This is part of the Distributed Ledger Technology (DLT) framework, which was introduced to combat spam and ensure message traceability.
Under this system, businesses must register their headers (sender IDs) and templates with telecom providers.
Any message not matching the pre-registered format or sent from unregistered headers will be flagged or blocked.
TRAI, in a recent post on X, said message traceability guidelines would not cause any delays in OTP delivery.
Addressing the misinformation stemming from an article by a news organisation that alleged users might face OTP delays under the new rules, TRAI posted on X, “This is factually incorrect. TRAI has mandated the Access Providers to ensure message traceability. It will not delay delivery of any message.”
OTPs are crucial for digital transactions, authentication, and secure logins. With the new rules, service providers must ensure OTP messages comply with the registered templates and headers.
While initial hiccups are possible, TRAI’s traceability guidelines aim to create a safer messaging ecosystem for consumers. The stricter framework will significantly curb spam and fraudulent messages, which have long been a menace.
As businesses adapt to these changes, your OTPs might take a second longer to arrive. But in the long run, the increased security will be worth the wait.

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